Our Money-back Guarantee and Refund Policy

We are confident that our clients will be satisfied and happy with our services, as we always follow all the commitments and requirements of our clients and deliver the most exceptional services for them. However, if any client has issues with the quality of our work, they can contact Concierge91 directly at (718) 633-2266 or email us at help@concierge91.com.

The approval of the Client’s Refund Request is subject to the following Terms and Conditions:

• If the refund request is made before the delivery of the initial design concepts, it will be accepted and processed (with the deduction of a 1% processing and service fee).
• If the refund request is made within 48 hours of the delivery of the initial design concepts, it will be accepted and processed for a 70% refund (with the deduction of a 15% processing and service fee).
• If the refund request is made between 48-120 hours of the delivery of the initial design concepts, it will be accepted and processed for a 35% refund (with the deduction of a 15% processing and service fee).
• If the refund request is made after 120 hours of the delivery of the initial design concepts, it will not be entertained or processed. However, you can contact us for any concerns, as we believe in 100% customer satisfaction.
• No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
• The refund request will not be accepted or processed after the final files are delivered.
• Refunds will not be accepted or processed for video animation packages, after the delivery and approval of the video animation design storyboard.
• After the delivery of the initial animation, our client’s requests for service packages will become invalid and void.
• Concierge91 reserves the right to approve or reject your refund request on a case-by-case basis.
• If you are availing of our Custom packages, a refund will be applicable as per the individual package.
• The refund policy for the video animation will be applicable only when requesting a logo animation and web designing service.
• Concierge91 provides unlimited revisions until the client is fully satisfied. If the design concept is not according to the brief, a refund will not be provided. Only valid reasons are accepted based on the design brief and the client’s feedback for revision.
• The refund policy will not be applicable if the client has placed design orders that are more than one design with the intention to claim a refund. This is not fair and ethical, and we reserve the right to reject such refund requests.
• As per the nature of designing jobs, timely and constructive feedback from the client is essential for the completion of the design. The refund policy will not be applicable if the client fails to communicate and provide feedback for the desired outcome.

The Process of Refund Request

If you are eligible for a refund as per the Terms and Conditions, your refund request will be processed as follows:

• Claim your refund by stating your reason by contacting us through:

Phone # (718) 633-2266

Online Chat

Email us at help@concierge91.com

• Concierge91 will try to resolve your issue according to our revision policy and will also email you a refund request form from Concierge91 refund department. Your design rights will be forfeited by Concierge91 after the refund. Therefore, you will not be allowed to display or use any version of the design delivered by Concierge91. Concierge91 also asserts that:
• You do not have any right to use any feedback, content, or information. You do not have any right to have any ownership interest in or to the same.
• Concierge91 will file Copyright Acquisition Data for the refunded designs in collaboration with Government Copyright Agencies that would prevent the reproduction of the designs as original designs in the future.

The Concierge91 is here for any kind of assistance. You can feel free to contact us at help@concierge91.com

Quality Assurance Policy

At Concierge91, we train our designers to follow specific standards. We train them to conduct thorough and relevant research. We train them to be super creative in their tasks.

Complete Satisfaction Guarantee

Concierge91 has always been one of the best companies in satisfying their clients. We focus on working with our clients until they are happy.

Delivery and Domain

Concierge91 provides you with the best video animation services and we have an opportunity for you to get a delivery and domain completely free of charge.

Delivery Policy

We have a specified date for the confirmation of your order. An email is delivered to the client about their design order delivery to our client’s “My ID” area. On the order confirmation date, all the design order files are delivered. The design order delivery email is sent to the client to notify them about the order’s delivery made to their ID area. We have a complete delivery procedure to ensure there are no complaints from our side. Each policy related to refunding and revising is governed by the order time and order date to the client’s ID area. Through email, we deliver our custom-made orders within 4 to 5 days of receiving your order. Concierge91 provides you with “Speedy Delivery” through which you can avail of incredible samples of services within 48 hours by just paying $150 extra. The Concierge91 is here for any kind of assistance. You can feel free to contact us through our 24-hour Client-Support service.

Record Maintenance

Before Concierge91 submits the final files, we already have proof of your finalised design.

Keeping the proof is because if you ever require it from our team in the future, we can surely deliver them to you.

Client Support

We provide our beloved clients with reliable client support for 24 hours. Concierge91 is always present for its clients in the matter of any concerns or questions.

Don’t hesitate to contact our team as we provide you with complete assurance of responding to you on time.

Communication Policy

Our own domain is “help@concierge91.com” and our team is not responsible for any communication from a different email address other than the one followed by our domain name and phone number mentioned on our website.

The Most Exclusive Designing Guarantee

As Concierge91 professionals are experts at exclusive designing, we guarantee all our clients that all the video animations and illustrations are made from scratch. You can avail of our customised video animations and illustrations according to your requirements. We fully guarantee you that your video animations and illustrations will be attractive to the viewer’s eye.

SMS consent and Personal Information

SMS Consent or phone numbers are not shared for the purpose of SMS with third parties or affiliates.